Frequently Asked Questions (FAQs)

This work is about more than just deliverables—it is about people. Whether you are a small business, entrepreneur, a local farm, a creative, or a team inside a large organization, the goal is always the same: to listen closely, build with care, and create solutions that truly support your success.

  • Clients include small businesses, nonprofit teams, startups, and larger enterprises. Many are in learning, technology, agriculture, or community-focused industries.

    The common thread is people who care deeply about what they do and want a partner who will care just as much.

    Whether building something from scratch or improving a system that already exists, projects are designed to honor your team’s values, goals, and capacity.

  • Services cover learning design, change management, internal systems, project coordination, and behavior-focused communication. Everything is tailored to your real-world needs, whether you need a single training module, a full curriculum, a SharePoint site, or a thoughtful plan for navigating change.

    Visit the Services page for more information.

  • Projects are personalized, but some of the deliverables could be:

    • Custom eLearning modules (interactive, SCORM-compliant, accessible)

    • Train-the-trainer kits with guides, slides, and handouts

    • Bite-sized tools such as tip sheets, PDFs, and short videos

    • Change readiness assessments and launch checklists

    • SharePoint team sites and content cleanup plans

    • SOPs, onboarding guides, and documentation templates

    • Behavioral audits with insights to support user adoption or engagement

    • Let’s create something custom together.

  • Each project is guided by a thoughtful mix of evidence-based frameworks, adapted to fit the context, audience, and goals. There is not a one framework or tool that fits all; however, some of the ones we may use are below.

    Instructional design work draws on models such as:

    • ADDIE (Analyze, Design, Develop, Implement, Evaluate)

    • SAM (Successive Approximation Model)

    • Agile Learning Design

    • Design Thinking (especially for user-centered discovery and prototyping)

    • Bloom’s Revised Taxonomy

    • Gagné’s Nine Events of Instruction

    • Merrill’s Principles of Instruction

    • Kirkpatrick’s Four Levels of Evaluation

    • ARCS Model (Attention, Relevance, Confidence, Satisfaction)

    • Health Belief Model, Theory of Planned Behavior, and Transtheoretical Model—especially for wellness and behavior change content.

    For change management and behavior-focused communication, methodologies include:

    • Prosci’s ADKAR Model

    • Kotter’s 8-Step Change Process

    • ITIL 4 Change Enablement

    • Lewin’s Change Model

    • Nudge Theory and Behavioral Economics principles (including EAST and MINDSPACE frameworks)

    • COM-B Model (Capability, Opportunity, Motivation–Behavior)

    Project and risk management approaches are shaped by:

    • PMBOK® Guide (Project Management Institute)

    • PRINCE2

    • Lean and Six Sigma

    • MoSCoW prioritization, RACI matrices, RAID logs, and Risk Heat Maps

    • Agile, Scrum, and Kanban practices in delivery environments

    Tools commonly used include:

    • Articulate Rise and Storyline, Vyond, Camtasia, Canva, and Adobe Creative Cloud

    • Internal platforms such as SharePoint, ServiceNow, Jira, Confluence, and Microsoft Teams

    • LMS platforms including Moodle, Docebo, TalentLMS, SAP SuccessFactors, and LearnUpon

    Every solution is adapted to the tools and processes a team is already using unless a total transformation is needed.

  • Pricing is based on the type and scope of work.

    Options include:

    • Fixed-fee, project-based pricing

    • Hourly consulting

    • Fractional retainers for part-time, ongoing support
      Bundled services are also available through offerings like the Clarity Sprint, Build and Launch, or Behavior Change Bundle.

  • Most projects are booked two to four weeks in advance. Once a project begins, clients receive a clear schedule and consistent updates, so there are no surprises.

    Rush options are available when capacity allows.

  • Absolutely!

    The goal is always to make the work as seamless and integrated as possible for your team.

  • Yes. Training services include live or virtual facilitation, LMS module design, SCORM export, and facilitator support.

    If your team is rolling something out internally, help is available from start to finish!

  • Each deliverable includes up to two rounds of revisions with timelines set in advance.

    Clients also have the option of collaborative feedback sessions using their preferred tools (Zoom, Miro, or shared documents) or whichever method makes the process easier.

  • It begins with a friendly discovery call.

    From there, a custom proposal and kickoff guide will outline everything needed to move forward aligned and confident.